Shipping Policy

Last updated: 13/12/2025

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website. By placing an order, you agree to the terms outlined below.

1. Order Processing

Orders are typically processed within 2 to 5 business days after payment is confirmed. Processing times may be longer during peak periods, product launches, or public holidays.

Orders are not shipped or delivered on weekends or public holidays.

2. Shipping Destinations

We ship both locally and internationally. Availability of shipping destinations may vary depending on the product, carrier limitations, or legal restrictions.

If we are unable to ship to your location, you will be notified and refunded if payment has already been made.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location, selected shipping method, and order size or weight.

Any customs duties, import taxes, or additional fees imposed by your country are the responsibility of the customer.

4. Estimated Delivery Times

Estimated delivery times begin once the order has been shipped, not when it is placed.

Delivery estimates may include:

• Domestic orders: 7

• International orders: 30 days

Delivery times are estimates only and are not guaranteed.

5. Tracking Information

Where available, tracking details will be provided via email once your order has been dispatched.

Tracking updates depend on the carrier and may take time to appear after shipment.

6. Delays

We are not responsible for shipping delays caused by:

• Courier or postal service disruptions

• Customs processing delays

• Incorrect or incomplete shipping information provided by the customer

• Events beyond our reasonable control

7. Lost or Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with clear photos of the damage.

If a package is confirmed as lost in transit, we will work with the carrier to resolve the issue. Replacements or refunds are issued at our discretion once the investigation is complete.

8. Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

Orders returned due to an incorrect or incomplete address may require additional shipping fees for reshipment.

9. Customs and Import Taxes (International Orders)

International shipments may be subject to customs inspections, duties, or import taxes.

These charges are not included in the product price or shipping cost and must be paid by the recipient.

10. Partial Shipments

In some cases, orders may be shipped in multiple packages. If this occurs, you will receive separate tracking information where applicable.

11. Contact Information

For shipping related questions or concerns, please contact us at:

Email: ehlersdanlosboy@gmail.com

---

This Shipping Policy is provided for general informational purposes and does not constitute legal advice.